Information technology (IT) covers every part of technology infrastructure that businesses own—from software to hardware and everything in between. These digital assets must work seamlessly for uninterrupted and optimized operations.
However, as every user and your in-house IT team knows, these solutions sometimes work poorly. Printer jams, password resets, and network problems could bug organizations at any time. Tackling these daily issues can put a strain on your staff and lead to costly losses.
Amid these technical difficulties, it’s worthwhile to seek additional support from a managed IT service provider. These companies offer specialized skills and comprehensive services that can turn your organization from overwhelmed to empowered.
Understanding Co-Managed IT
A managed IT model involves outsourcing all or some of your IT responsibilities to a Managed Service Provider (MSP). Meanwhile, co-managed IT support combines your internal IT team’s better understanding of your company with an MSP’s expertise. Availing of their services means getting access to the latest technology and applying best practices while ensuring all your needs are covered.
Managed IT providers offer a wide range of solutions, but here are some of the most common:
Proactive Network Management and Monitoring
MSPs can keep your network running smoothly by proactively monitoring for issues, implementing security measures, and performing regular maintenance.
Help Desk Support
They provide a dedicated help desk to answer user questions, troubleshoot technical problems, and resolve everyday user support needs.
Cybersecurity Services
Managed IT services offer expertise in protecting your systems from cyber threats, including malware detection, intrusion detection and prevention, and data backup and disaster recovery.
Cloud Services Management
Many businesses leverage cloud technologies. Managed IT support providers can manage your cloud infrastructure, ensuring optimal performance and security.
Software Updates and Patching
Keeping software up-to-date is crucial for security and functionality. MSPs can automate this process, ensuring your systems are always patched and protected.
No business is alike. A medium-sized business may face issues that small business owners rarely face and vice versa. Your managed IT partner has different specializations, which means you can rely on them to address your specific needs or offer comprehensive support, regardless of your size, industry, and business goals.
Giving Your In-House IT Department A Boost
So, how can co-managed IT become your internal teams’ secret weapon? Let’s explore the benefits of working with a service provider:
Expertise on Tap
Your internal IT team may be fantastic, but are they specialists in everything? Probably not. Co-managed IT gives you access to a pool of experts in cybersecurity, cloud technologies, network management, and more. External teams address skill gaps by handling complex issues and troubleshooting tricky problems.
24/7 Monitoring
Cyber threats and technical glitches don’t follow a schedule. With co-managed IT, you get the benefit of round-the-clock support. The MSP acts as your first line of defense, identifying and resolving issues before they snowball into major disruptions. This allows your team to sleep soundly, knowing your IT infrastructure is in good hands.
Strategic Planning
External IT teams allow your team to shift gears from reactive troubleshooting to proactive planning. By working with the co-managed service providers, you can develop a comprehensive IT strategy aligned with your business goals. This means prioritizing projects, budgeting for future needs, and ensuring your IT infrastructure keeps pace with your company’s growth.
Boost Your Team’s Productivity
Imagine your IT team no longer drowning in mundane tasks like password resets and software updates. Co-managed IT handles these, freeing up your team to focus on higher-value activities. They can delve deeper into strategic initiatives, user training, and implementing new technologies that directly benefit your business.
Scalability for Growth
As your company expands, so do your IT needs. Co-managed IT offers a flexible solution. You can easily scale the level of support you receive from the MSP based on your current requirements. This ensures you have the right resources at the right time without the burden of hiring and managing additional staff.
Cost-Effectiveness
Building an in-house IT department with a broad range of expertise can be expensive. Co-managed IT offers a cost-effective alternative. You get access to a wider pool of talent without the overhead costs of additional salaries and benefits. The MSP also leverages economies of scale, providing you with cutting-edge technology and expertise at a fraction of the cost.
Co-managed IT solutions can help you unlock the full benefits of your digital resources. Letting your internal staff work with external experts can steer you toward the right path to business growth.
Is Co-Managed IT Right for You?
Embracing technology is enough reason to seek an external IT provider. According to the US Chamber of Commerce, 95% of US businesses use at least one digital platform to keep their business running. Here are some signs you might need one:
- Your internal IT team is stretched thin, struggling to keep up with day-to-day tasks.
- You lack in-house expertise in specific IT areas like cybersecurity, cloud technologies, or infrastructure management.
- You’re experiencing frequent downtime or security breaches and need robust security protocols.
- You’re planning for future IT needs but lack the bandwidth.
- Your company is experiencing rapid growth, and you need a scalable IT solution.
When finding the right co-managed IT partner, look for a company with a proven track record, a strong understanding of your industry, and a focus on building a collaborative relationship. Feel free to ask questions about their expertise, service offerings, and security protocols.
Investing in Your Future
Co-managed IT may entail costs. But it’s a smart business decision that can transform your IT department. Working with an external partner gives you access to a wealth of expertise and technology that lets your IT team focus on tasks that provide better value to your business. By picking the right partner, you can strengthen your resources—both human and digital assets—to supercharge your company.
